Security Payment & Privacy Information

Security Payment & Privacy Information

Bitfenix offers you a secure data system using the latest technologies available, such as secure data exchange protocol SSL (Secure Socket Layer) with Extended Validation. SSL is one of the most effective encryption and authentication systems to secure Internet transactions.

All information entered in our secure pages (surname, forename, payment data, etc.) is encoded in order to avoid eavesdropping during transmission between your computer and our servers.

When you make a booking via our website, every page in the form whose address starts with “https”, which means that you are connected using SSL technology. Some browsers indicate this type of connection by displaying a key or a lock.


Bitfenix prioritize customer’s safety.

We entrust paypal to be our partner as our payment platform. With more than 20 years of experience, it makes Paypal to be on the biggest payment platform in the world.

Your financial information

PayPal helps keep your transactions secure by not sharing your full financial information with sellers.

24/7 Monitoring

We monitor transactions 24/7. That should help you rest easy.

Secure technology

Our encryption help keeps your online transactions guarded from start to finish.

Fraud prevention

Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We’ll never ask for sensitive information in an email.

Dispute resolution

If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.

Purchase protection around the globe

Buy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure.

What is PCI compliance?

Palpal is under PCI DSS (Payment Card Industry Data Security Standard), certified by Visa and MasterCard, and TDC, certified by American Express, which imply the strictest checks regarding stored, processed and transmitted financial data.

PCI DSS (Payment Card Industry Data Security Standard) is a set of comprehensive requirements that all businesses that handle credit and debit payments must comply with, no matter how many transactions they process or how much they’re for. The standards help reduce the likelihood of financial data and identity theft, fraudulent payments and unauthorized transactions.

Hence additional checks apply when payments are made via our website :

  • Verification of the cardholder’s identity (CVC, AAV details, etc.) ;
  • A second check, known as “3D Secure”, is a credit card fraud protection program created by the international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code). This program is based on a supplementary check when an online payment is made: in addition to your credit card information, you must validate your payment by entering a confidential information previously provided by your bank.